Returns & Refunds
You can cancel or return the order, without invoking any reason, within 14 calendar days from the date you received the product, according to Law no. 130/2000.
Montblanc Romania guarantees a full refund provided that all products are returned in the same condition as they were received. This means that the products must not have been damaged, altered, or any label on the product must be intact. The warranty certificate must also be returned. The shipping cost is not refundable.
Consumables and products that have been customized cannot be returned: writing instruments that have been engraved and / or leather goods that have been embossed on request and with the written consent of the customer.
If you wish to cancel or return the order, please send us an e-mail notification at firstname.lastname@example.org or contact us by phone, M: 0770 322 793.
Refunds will be made using the same method used to make the payment as soon as possible, no later than 2 days after receipt of your notice of cancellation, provided we have received the items.